Find your answers here
The item I want is out of stock. Will it be restocked?
We're sorry that the item you're looking for is currently unavailable. Depending on the style, some items may be restocked. You can subscribe to stock notifications on the product page to receive an alert when your item is back in stock.
Can't wait? Some of our official retailers may still have the item in stock. Feel free to contact us at info@thelnf.com, and we’ll check this for you.
How do I take care of my items?
All our products come with a care label. We strongly recommend following the instructions to ensure longevity. If you need additional advice, please reach out to us via email: info@thelnf.com.
I didn’t receive an order confirmation. What should I do?
It can take up to two hours for your confirmation email to arrive. Please also check your spam folder.
If your payment has been processed and you still haven’t received an email after two hours, contact us at info@thelnf.com.
Can I modify or cancel my order after placing it?
To ensure fast processing, orders are sent to our warehouse immediately. Once an order is paid and processed, modifications or cancellations are no longer possible.
If your order has already been shipped, we recommend refusing the package upon delivery. Once it is returned to our warehouse, we will process your refund.
What is the current status of my order?
After placing an order, you will receive a confirmation email. Once your order is shipped, you’ll receive tracking details to monitor your delivery status.
My package hasn’t arrived. What should I do?
If your package hasn’t arrived, please check the tracking link provided in your email. Delivery times may change, or your package may have been delivered to a neighbor.
If there is an issue with the delivery, contact us through the contact form on our contact page.
What is the estimated delivery time?
Delivery times vary based on location and shipping method. Estimated delivery times will be displayed at checkout.
How can I return an order?
To return an item, please follow the instructions on our returns page.
When will I receive my refund?
Refunds are processed within 14 days after we receive the returned item. The refund will be issued to the original payment method.
My item arrived damaged. What should I do?
If you received a defective item, contact us immediately. Fill in our contact form on our contact page with your order details and photos of the product. We will provide a suitable solution.
Did you receive my return?
Once we receive your return, we will process it within 14 business days. You will receive a confirmation email once the refund has been issued.
What payment methods do you accept?
We accept the following payment options:
- PayPal
- iDEAL
- Bancontact/ Mister Cash
- Visa & Mastercard
- Sofort Banking
Where can I find my invoice?
Your invoice is included in the order confirmation email. If you need another copy, please contact us.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows for a faster checkout experience and easy order tracking.
What are the benefits of having an account?
- Faster checkout with saved details.
- Easy order history access.
- Exclusive updates & early access to new collections.
What does pre-order mean?
Pre-ordering allows you to reserve new items before they are officially released. The expected shipping date will be mentioned on the product page.
How do I pre-order an item?
Simply add the item to your cart like a regular purchase. Your order will be shipped once the item is available.
Our customer service team is here to help!
Email: Info@thelnf.com
Instagram & TikTok & Facebook:@Thelnf_store/ @Thelnf.store/ @Thelnf.store